FAQs
Please see our size chart here. All our products are in US sizing.
We suggest washing all of our products on a cool 30 degree wash with no harsh soaps. Fabric softener should not be used. When drying, keep out of direct sunlight.
Please note that some of our discount codes are for one-time use only. If your order is canceled or returned, you are unable to use the code a second time.
Add the discount code at checkout and click apply. Discount codes are unable to be stacked on site-wide promotions. If the code is eligible, try typing in the code to ensure there are no additional spaces.
Return Process
Email your return request to hello@originalculprit.com and include the following:
- Your order number
- The item you'd like to return
- Preferred date and time for collection
- Mobile number
The pick up will be confirmed via text message. Once received in our warehouse, the team will QC the item, once QC is approved, you'll receive your refund
Eligibility for Returns
Items must be returned within 14 days of delivery. Items must be unworn, unwashed, and with original tags attached.*
Non-Returnable Items
Items in sale or final sale, or items such as underwear or socks can not be returned after purchase.
Refunds
Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to reflect.
Exchanges
If you are looking to exchange items the above* must be in order prior to exchanging.
Damaged or Incorrect Items
If you have received a wrong or damaged item please email hello@originalculprit.com highlighting the issue with a picture attached.
Any items that have been returned to the warehouse and are deemed damaged/worn/dirty will not be eligible for refund. We reserve the right to return your item(s) back to you if they do not adhere to the above.
UAE: Standard delivery - 1-2 working days.
Next day delivery - order before 4PM
Same day delivery - order before 10AM
ROW: Standard delivery - 3-5 working days
We ship globally. See list of countries below:
Afghanistan
Algeria
American Samoa
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Azerbaijan
Bahamas
Bangladesh
Barbados
Barbuda (Antigua)
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Brazil
British Virgin Islands
Brunei
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde Islands
Cayman Islands
Central African Republic
Chad
Chile
China Mainland
Hong Kong SAR, China
Macau SAR, China
Taiwan, China
Colombia
Comoros
Congo (Brazzaville)
Congo, Democratic Republic of
Cook Islands
Costa Rica
Côte d'Ivoire (Ivory Coast)
Curaçao
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Fiji
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Honduras
India
Indonesia
Iraq
Ivory Coast (Côte d'Ivoire)
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Madagascar
Malawi
Malaysia
Maldives
Mali
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nepal
Nevis (St. Kitts)
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Reunion
Rwanda
Samoa
Senegal
Seychelles
Sierra Leone
Singapore
Solomon Islands
South Africa
Sri Lanka
St. Barthelemy
St. Christopher (St. Kitts)
St. Kitts (St. Christopher)
St. Lucia
St. Martin (Guadeloupe)
St. Thomas (US Virgin Islands)
St. Vincent and the Grenadines
Suriname
Swaziland
Tanzania
Thailand
Togo
Tonga
Tortola (British Virgin Islands)
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
Union Island (St. Vincent and the Grenadines)
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Gorda (British Virgin Islands)
Virgin Islands (US)
Wallis and Futuna Islands
Yemen, Republic of
Zambia
Zimbabwe